CitrusDB is a web based customer care and billing software solution (CC&B) that uses PHP and a database backend (MySQL) to keep track of customer information, operational CRM, services, products, billing invoices and credit cards, and support information. It is licensed under the GPL version 2 open source license.
General information and history about each customer is linked to their records. New customers can be imported from an online form or entered by a customer service representative.
Unlimited services can be assigned to one customer. Services can have as many custom fields as needed to store all the information and attributes for that service. Each service can have unique billing criteria.
Stores general billing information and necessary information about the customer's billing cycle. Can bill on any billing cycle needed, one-time, monthly, bi-monthly, quarterly, 6 months, yearly, etc. Billing is able to provide batch credit card exports, printed invoices, or emailed invoices.
Each customer has support notes related to them shown with their customer record. Notes can be sent to individuals or to specific groups of users. Every service activation or de-activation generates notes to create a record of what occured.
The online account manager allows customers to view their account services and recent balance and payments. It also allows them to submit support notes to their account via the online form.
